Services
 People toss the phrase Information technology off sourcing (ITO) around like nothing new. But we know that yesterdays innovation quickly becomes today’s tender operating procedure, and the next wave of innovation is required as clients seek to gain competitive advantage in the market place. So we work hard every day to create real business value that benefits you and your customers. We stay at the fore front of practical and apply innovation by evolving traditional outsourcing services into agile systems that respond to your changing business needs.

Technologies
We at SAYA INTELLICALL believe in providing a one stop solution to our customers, since we understand what the customer wants- and we always let the customer focus on their core business and let us manage their marketing requirements.

  • CALL Features
  • Authentication
  • Automated attendant
  • Black lists
  • Call detailed records
  • Call forward on busy
  • Call forward on no answer
  • Call forward variable
  • Call monitoring
  • Call parking
  • Call queuing
  • Call recording
  • Call retrieval
  • Call routing
  • Call snooping
  • Call transfer
  • Call waiting
  • Caller ID
  • Calling cards
  • Conference bridging
  • Database store
  • Database integration
  • Inward system access
  • Distributed universal number discovery
  • ENUM
  • Fax transmit and receive
  • Interactive directory listing
  • Interactive voice response (IVR)
  • Local and Remote call agents
  • Music on hold
  • Music on transfer
  • Predictive dialers
  • Privacy
  • Open settlement protocol (OSP)
  • VoIP gateway
  • Voicemail

For our BPO operations we do not demand any specific technical skills to be possessed in advance. Relevant training can be provided. For our software development operations, we recruit graduates or post graduates in engineering, computer sciences and management, having excellent communication and interpersonal skills.

Call Centers uses a wide variety of technologies to allow them to manage a large volume of work. These technologies ensure that agent productivity is kept optimum.

Our call centre will be using Registered Soft Dialer with Registered Windows XP Professional.

  • Software
  • Licensed copies of Windows XP Professional on each desktop terminal.
  • Predictive soft dialers with Call Detailed Record (CDR) technology.

  • Hardware
  • Server with Duo Core Processor with H T Technology, 2gigabit LAN.
  • Desktop with Pentium 4 configuration.
  • Smart card enabled access mechanism in company premises.

Infrastructure
We have setup a State of the art Design and Development centre in “Software Technology Park at Aurangabad INDIA.
  • Total premises of 1280 sq.ft.
  • Network connectivity with High End Servers.
  • Regular data back-up and off-site data storage.
  • Restricted access to only authorized personnel, thereby ensuring data security.
  • Redundant Leased Line and Broadband internet connectivity.
  • High-end workstations.
  • 3 tire power back-up.
  • Ergonomically designed air conditioned work place.
  • A dedicated team to look after network administration to manage Network and User requirement along with backup IDC for our web and mail Server primarily collocated at tire 1 IDC at US and INDIA.  Scope for immediate expansion, because of adequate Space available in IT Park.

Outbound services
  • B2B
  • B2C
  • Telemarketing
  • Lead Generation
  • Customer Interaction
  • Appointment Setting
  • New Product / Service to existing customer
  • Verification
  • Surveys
  • Market Research
  • Collection Call

Taking Action
Service Excellence means not only delivering commitments, but exceeding client’s expectations consistency. It means being the most cost effective at delivering high value services. Service excellence is the fundamental requirement of mission to build the premier global outsourcing service company. It is central to our focus on client loyalty.